How to Get Network Interface Details on Mac OS or Windows and Send Them for Support

If you need to provide your network interface details to our support team, follow the instructions below for your operating system. After gathering the information, you can either copy it or send a screenshot to our support desk at PremierVPN Support.

For Mac OS:

1. Open Terminal:

   • Press Command + Space to open Spotlight, type Terminal, and press Enter.
     
     

2. Run the Command:

   ifconfig
   • This will display detailed information about all network interfaces.
     
     

3. Get Specific Details: To focus on active network interfaces (like Wi-Fi or Ethernet), run this command:

   ifconfig | grep "inet " | grep -v 127.0.0.1

   This will display your active IP address.

4. Copy the Information or Take a Screenshot:

   • Copy the relevant output (such as IP address, netmask, and broadcast address), or take a screenshot by pressing Command + Shift + 4 and selecting the area to capture.
     
     

5. Submit to Support:

   • Either paste the copied information or attach the screenshot in a support ticket at PremierVPN Support.

For Windows:

1. Open Command Prompt:

   • Press Win + R, type cmd, and press Enter.
     
     

2. Run the Command:

   ipconfig
   • This will display the network configuration, including IP addresses and default gateway.
     
     

3. Get More Detailed Information: For more details (such as the MAC address), run:

   ipconfig /all

4. Copy the Information or Take a Screenshot:

   • Find the relevant details for your active connection (IPv4 Address, Subnet Mask, etc.), and either copy the information or take a screenshot by pressing Win + Shift + S to capture the screen.
     
     

5. Submit to Support:

   • Paste the copied text or attach the screenshot in a support ticket at PremierVPN Support.