This guide will walk you through the steps to connect to PremierVPN using the Cisco AnyConnect app, available on the Mac App Store. The connection will be established using the hostname: connect.premiervpn.net.

Step 1: Install Cisco AnyConnect from the Mac App Store

  1. Open the App Store:

    • Click the App Store icon in your dock, or use Spotlight (Cmd + Space) and type "App Store" to find and open it.
  2. Search for Cisco AnyConnect:

    • In the App Store search bar, type "Cisco AnyConnect" and press Enter.
  3. Download and Install:

    • Find the Cisco app named "Cisco Secure Client" in the search results and click the "Get" button. Follow the prompts to install the application on your Mac.
    • You will find that it only shows under the iPhone and iPad results but it is confirmed to work seamlessly on Mac OS.

Step 2: Launch Cisco AnyConnect

  1. Open AnyConnect:

    • After installation, locate AnyConnect in your Applications folder. You can also use Spotlight search (Cmd + Space) and type "AnyConnect" to launch the app.
  2. Accept the License Agreement:

    • The first time you open AnyConnect, you may be prompted to accept the license agreement. Click "Agree" to proceed.

Step 3: Configure the VPN Connection

  1. Enter the VPN Hostname:

    • In the Cisco AnyConnect window, you'll see a option on the sidebar labeled "Connections", click it.
  2. Add the VPN Connection:

    • Then click on "Add VPN Connection".
    • Enter a Description for the connection.
    • Enter connect.premiervpn.net in the "Server Address" field and then click Save.

Step 4: Authenticate the Connection

  1. Prepare Your PremierVPN Credentials:

    • You will be prompted to enter your Username and then Password in the next step, those are your VPN credentials - separate to the billing panel login details.
  2. Connect to the VPN:

    • On the sidebar slide the dial for "AnyConnect VPN" to the right to switch the VPN ON. After entering your credentials, click "OK" or "Connect" to establish the VPN connection.

Step 5: Trust the Certificate (If Prompted)

  1. Certificate Trust:
    • If a certificate warning appears, review the details carefully. If you trust the source, click "Trust" to proceed with the connection.

Step 6: Confirm the VPN Connection

  1. Check the Connection Status:

    • Once connected, Cisco AnyConnect will display as "Connected" next to Details in the sidebar.
  2. Verify the Connection:

    • To verify your connection, you can check your IP address here or attempt to access a service restricted to your VPN's location.

Step 7: Disconnect When Finished

  1. Disconnect from the VPN:

    • When you're done using the VPN, open Cisco AnyConnect and slide the dial to the left to end your session.
  2. Reconnect Easily:

    • For future connections, simply open Cisco AnyConnect, slide the dial to the right to reconnect.

Troubleshooting Tips

  • Connection Issues:

    • If you experience difficulties connecting, double-check that your username, password, and the hostname connect.premiervpn.net are entered correctly.
    • Ensure your internet connection is stable before attempting to connect.
  • Certificate Warnings:

    • If you encounter a certificate warning, make sure the certificate is legitimate before proceeding. Only trust certificates from known and secure sources.

By following these steps, you should be able to connect to PremierVPN using the Cisco AnyConnect app on macOS. If you run into any issues or need further assistance, don't hesitate to reach out to PremierVPN support.

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